On this page
- Why choose the genuine HP 963 ink cartridge
- 963 or 963XL: which capacity?
- Printers compatible with the 3JA24AE
- Page yield
- Installation and maintenance
- Use and tips
- Specifications
- Related products
- Frequently asked questions
Why choose the genuine HP 963 ink cartridge
Genuine HP 963 cartridge, magenta. Ink formulated for the print head of these printers: faithful colors, fast drying, no clogged nozzles. The printer recognizes the cartridge and shows the remaining ink level.
963 or 963XL: which capacity?
The 3JA24AE (700 pages) suits occasional or moderate use. From about a hundred pages a month, the 3JA28AE (1,600 pages) costs less per page and is replaced less often; both fit the same printers.
Printers compatible with the 3JA24AE
The 3JA24AE is compatible with: HP OfficeJet Pro 9010, 9012, 9014, 9015, 9015e, 9016, 9019, 9020, 9022, 9025, 9025e.
Check the exact reference of your printer (label at the back or Information menu); suffixes (dn, dw, fdw, n) are variants of the same series and use the same consumables.
Page yield
700 pages per ISO/IEC 24711 (5% coverage per color, letter-type documents). Graphics or photo-heavy pages reduce the actual yield. The cost per page shown next to the price is calculated from the current price and this yield.
Installation and maintenance
Replace with the printer on: open the cartridge door, wait for the carriage to stop, press the empty cartridge to release it, unpack the new one, remove the orange tab without touching contacts or nozzles, insert until it clicks and close; the printer aligns the cartridges if needed. Used cartridges: free return through HP Planet Partners.
Use and tips
The 3JA24AE suits regular office use: the cartridge (700 pages) lasts about 7 months at 100 pages per month and about 2 months at 300 pages per month. Beyond that, the 3JA28AE (1,600 pages) costs less per page.
Keep the printer plugged in and on: it maintains its nozzles and uses very little power in standby; print a color page every two weeks. Store cartridges in their packaging away from heat and install them before the printed date. At the "Ink low" alert, order; the printer prints until it stops. Genuine cartridges protect the print head and the HP warranty; a cartridge bought for another region is not recognized.
Specifications
| Manufacturer reference | 3JA24AE |
|---|---|
| HP number | 963 |
| EAN code | 192545866385 |
| Type | Ink cartridge |
| Color | magenta |
| Capacity | Standard |
| Page yield | 700 pages (ISO/IEC 24711) |
| Volume | 10.8 ml |
| Ink type | Pigment-based ink |
| Weight | 40 g |
| Dimensions (W x D x H) | 114 x 25 x 126 mm |
| Origin | Singapore |
| Compatible printers | see above |
Related products
Frequently asked questions
Is the 3JA24AE compatible with my printer?
It fits the HP OfficeJet Pro 9010, 9012, 9014, 9015, 9015e, 9016, 9019, 9020, 9022, 9025, 9025e printers. If in doubt, send us the exact model and we confirm.
What is the difference between 963 and 963XL?
Same cartridge, same printer: the 963XL holds more toner (1,600 pages vs 700) and costs less per page.
Where can I find the safety data sheet and the manual?
On our HP support page: safety data sheet for the 3JA24AE, drivers, manuals and FAQ for your printer, by country.