On this page
- Why buy the Brother Standard Service Pack
- Standard or Advanced?
- Devices covered by the ZWPS60082
- Duration and start
- How to activate it
- Usage and advice
- Specifications
- Other packs in the range
- Frequently asked questions
Why buy the Brother Standard Service Pack
The Standard Warranty Service Pack extends the initial 3-year service of your Brother device to a total of 4 years. Throughout this period, in case of failure or damage, Brother covers the repair at a Brother service center, spare parts and the return shipping of your equipment. You keep your maintenance budget under control over the life of the device, with no surprises.
Standard or Advanced?
The Standard pack covers repair at a Brother workshop (parts and return included): suitable when a few days of downtime are acceptable. The Advanced pack adds same-day shipment of a replacement device and shipping both ways: preferable for critical devices (delivery rounds, points of sale, production). Other packs for the PJ range: ZWPS60085 (Standard 5 years), ZWPS60088 (Advanced 3 years), ZWPS60091 (Advanced 4 years), ZWPS60094 (Advanced 5 years).
Devices covered by the ZWPS60082
The ZWPS60082 pack applies to the following 10 Brother models (manufacturer list):
- DCP-J1100DW
- PJ-722, PJ-723, PJ-762, PJ-763, PJ-763MFi, PJ-773, PJ-822, PJ-862, PJ-863
The pack must match the device range; one pack per device. Check the exact reference of your printer before ordering.
Duration and start
The pack covers the device for 4 years in total from the original purchase date of the device (manufacturer warranty included). It is bought with the device or during the initial warranty, and must be registered with Brother to be activated.
How to activate it
After purchase, you receive the pack certificate with its reference. Register the pack and the device serial number on the Brother website (service registration area), then keep the confirmation. In case of failure, contact Brother support with the serial number: the service is provided according to the pack level (workshop or same-day replacement).
Usage and advice
Service packs are meant for mobile and label printers used on delivery rounds, in warehouses or at points of sale, where a failure stops an activity. The Standard pack is enough when a spare device exists; the Advanced pack (same-day replacement) is the choice when each device is unique at its post.
Advice: register the pack as soon as you receive it with the serial number, keep the device invoice (the purchase date is the reference) and keep the certificate. Consumables, wear parts (printheads, rollers, batteries) and damage due to misuse are not covered.
Specifications
| Manufacturer reference | ZWPS60082 |
|---|---|
| Type | Brother service pack (warranty extension) |
| Level | Standard |
| Total duration | 4 years |
| Repair at a Brother service center | Yes |
| Spare parts | Included |
| Shipping costs | Return covered |
| Same-day replacement | No |
| Range | Brother PocketJet PJ mobile A4 printers |
| Compatible printers | 10 Brother models |
| Delivery | Electronic (certificate) |
Other packs in the range
Frequently asked questions
Does the ZWPS60082 cover my device?
Yes if it is in the list above (DCP-J1100DW to PJ-863). The pack must match the range and be registered with the device serial number.
When should I buy the pack?
Preferably together with the device, or during the initial warranty; the pack duration counts from the device purchase date.
What happens in case of failure?
You contact Brother support with the serial number. Brother arranges the return to the workshop, repairs and returns the device; parts and return are included.
Are consumables covered?
No, the pack covers the device (labor and parts); consumables and damage due to misuse are not included.