On this page
- Why buy the Brother Advanced Service Pack
- Standard or Advanced?
- Devices covered by the ZWPS60100
- Duration and start
- How to activate it
- Usage and advice
- Specifications
- Other packs in the range
- Frequently asked questions
Why buy the Brother Advanced Service Pack
The 4-year Advanced Warranty Service Pack keeps downtime to a minimum: if a failure is reported and validated by Brother before 12 pm, a replacement product is shipped the same day. It also includes repair of your equipment at a Brother service center, spare parts and shipping costs both ways. Your mobile printing or labeling operations continue without interruption.
Standard or Advanced?
The Standard pack covers repair at a Brother workshop (parts and return included): suitable when a few days of downtime are acceptable. The Advanced pack adds same-day shipment of a replacement device and shipping both ways: preferable for critical devices (delivery rounds, points of sale, production). Other packs for the TJ range: ZWPS60099 (Advanced 3 years), ZWPS60101 (Advanced 5 years). On-site packs for the TJ range: ZWPS60102 (1 year), ZWPS60103 (3 years).
Devices covered by the ZWPS60100
The ZWPS60100 pack applies to the following 9 Brother models (manufacturer list):
- TJ-4021TN, TJ-4120TN, TJ-4121TN, TJ-4420TN, TJ-4422TN, TJ-4520TN, TJ-4522TN, TJ-6421TN, TJ-6521TN
The pack must match the device range; one pack per device. Check the exact reference of your printer before ordering.
Duration and start
The pack covers the device for 4 years in total from the original purchase date of the device (manufacturer warranty included). It is bought with the device or during the initial warranty, and must be registered with Brother to be activated.
How to activate it
After purchase, you receive the pack certificate with its reference. Register the pack and the device serial number on the Brother website (service registration area), then keep the confirmation. In case of failure, contact Brother support with the serial number: the service is provided according to the pack level (workshop or same-day replacement).
Usage and advice
Service packs are meant for mobile and label printers used on delivery rounds, in warehouses or at points of sale, where a failure stops an activity. The Standard pack is enough when a spare device exists; the Advanced pack (same-day replacement) is the choice when each device is unique at its post.
Advice: register the pack as soon as you receive it with the serial number, keep the device invoice (the purchase date is the reference) and keep the certificate. Consumables, wear parts (printheads, rollers, batteries) and damage due to misuse are not covered.
Specifications
| Manufacturer reference | ZWPS60100 |
|---|---|
| Type | Brother service pack (warranty extension) |
| Level | Advanced |
| Total duration | 4 years |
| Repair at a Brother service center | Yes |
| Spare parts | Included |
| Shipping costs | Both ways covered |
| Same-day replacement | Yes (report validated by Brother before 12 pm) |
| Range | Brother TJ industrial label printers |
| Compatible printers | 9 Brother models |
| Delivery | Electronic (certificate) |
Other packs in the range
Frequently asked questions
Does the ZWPS60100 cover my device?
Yes if it is in the list above (TJ-4021TN to TJ-6521TN). The pack must match the range and be registered with the device serial number.
When should I buy the pack?
Preferably together with the device, or during the initial warranty; the pack duration counts from the device purchase date.
What happens in case of failure?
You contact Brother support with the serial number. If the failure is validated before 12 pm, a replacement device ships the same day; shipping is covered both ways.
Are consumables covered?
No, the pack covers the device (labor and parts); consumables and damage due to misuse are not included.